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Contact Us
For
customer support please refer to the appropriate contacts below. For
general inquiries or sales please contact:
Global
InterAction
316 Newbury St, Suite #21
Boston, MA 02115
617-450-9700
617-507-5907 Fax
todd.kurland@globalinteraction.com
Support
We apologize for any
problems you may be having. Please review the information below to
direct you to assistance and contact information.
URGENT
HELP
SUGGESTION BOX
PROBLEM TIPS
I can not get to Web Site
If you are unable to get
to the web site, please contact each of us immediately. If we are on the
phone or unable to answer immediately, please leave a message with the
name of your site and the time, along with your name and number. You
might also want to review the Problem
Resolution Tips.
Primary Contact:
Todd Kurland
Cell Phone 617-335-2037
Secondary Contact:
Vivian Huffman
Phone 916-774-7265
I can get to the web site,
but I'm getting an error on the site.
If you are unable to get
to the web site, please contact each of us immediately. If we are on the
phone or unable to answer immediately, please leave a message with the
name of your site and the time, along with your name and number. You
might also want to review the Problem
Resolution Tips.
Primary Contact:
Todd Kurland
Cell Phone 617 335 2037
Secondary Contact:
Vivian Huffman
Phone 916-774-7265
I am trying to find
something out on the site. Can you help?
Please e-mail or call and
we'll get back as soon as possible!
Primary Contact:
Vivian Huffman
vivian@huffmanconsulting.com
Phone 916-774-7265
Secondary Contact:
Todd Kurland
todd.kurland@globalinteraction.com
Phone 617-450-9700
I need to get certain
information in a report. Does the site have this? How can I create this
report?
Please e-mail or call and
we'll get back as soon as possible!
Primary Contact:
Vivian Huffman
vivian@huffmanconsulting.com
Phone 916-774-7265
Secondary Contact:
Todd Kurland
todd.kurland@globalinteraction.com
Phone 617-450-9700
Other Questions
If you have any question,
please contact Vivian Huffman or Todd Kurland at their main or urgent
numbers below.
Primary Contact:
Vivian Huffman
vivian@huffmanconsulting.com
Phone 916-774-7265
Secondary Contact:
Todd Kurland
todd.kurland@globalinteraction.com
Phone 617-450-9700
Urgent Questions:
Todd Kurland
Cell Phone: 617-335-2037
I have a suggestion for an
enhancement or change
Super! Thanks for
bringing us feedback and new ideas for the site! If it works better for
you, it will work better for everyone! Please either e-mail us or call
us to discuss your suggestion. Please e-mail
todd.kurland@globalinteraction.com
or call Todd Kurland at 617-450-9700. It may be that the feature you're
thinking of is already implemented in some fashion, somewhere on the
site. If you'd like to check, please contact Todd, or Vivian Huffman at
vivian@huffmanconsulting.com or 916-774-7265.
Problem Resolution:
Any web problem can have
many variables (several networks, pc configurations, software, server
configurations, etc), and so the general way that we resolve issues
related to the web is to go through a series of steps to isolate the
problem, by testing various things to remove potential issues and narrow
down where the problem may be.
The first thing to test
for is to make sure the main domain name to the server is working. As
pages on the site are updated, it is possible that an older bookmark may
discontinue working. See if it will work by using the main domain name,
such as www.thedomain.com. If not, then it is likely a server,
software or network issue.
The server itself has
been very reliable and has only gone down once over the past 1 1/2
years. Therefore, it is likely either a software issue (a certain
combination of steps that is finding a bug or limitation in the
software), a network issue (an ISP or local company network issue, or PC
configuration issue (ie Proxi server configuration)), or some
combination of these.
A good way to test for
this is to first make sure you can access other web sites, such as
www.cnn.com. If so, then see if a local
colleague can access the site. If a local user can, then it may be
something going on with your own PC. You may want to reboot your system
to see if that will clear out whatever may be causing you to not be able
to get to the site. If a local user can not access the site, see if a
remote user can. If a remote user can access the site, then it may have
to do with your local company network or ISP. You may want to call your
local company helpdesk in this case to see if they can help get it
resolved. |
